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	<title>The Design Foundry &#187; bad service</title>
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	<link>http://www.thedesignfoundry.com/blog</link>
	<description>The home of observations, commentary, and ramblings about business, marketing, social media, web strategy &#38; design, photography &#38; art</description>
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		<title>Thoughts on Customer Perception</title>
		<link>http://www.thedesignfoundry.com/blog/2009/07/10/thoughts-on-customer-perception/?nucrss=1</link>
		<comments>http://www.thedesignfoundry.com/blog/2009/07/10/thoughts-on-customer-perception/#comments</comments>
		<pubDate>Fri, 10 Jul 2009 23:31:39 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[bad design]]></category>
		<category><![CDATA[bad service]]></category>
		<category><![CDATA[Business Commentary]]></category>
		<category><![CDATA[competitive advantage]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[the design foundry]]></category>
		<category><![CDATA[Brand management]]></category>
		<category><![CDATA[Branding]]></category>
		<category><![CDATA[customer perception]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://www.thedesignfoundry.com/blog/?p=182</guid>
		<description><![CDATA[How many times have we made a choice between two brands based on our perceptions, rather than reality? And, later on, either found out we made the wrong choice, or that had we made the “other” choice, the result would have been the same?<img height="1" width="1" src="http://services.nuconomy.com/i.nsi?methId=log&projTok=16fe8ea3-6c&ownus=admin&sver=WordPress%2F1.48+%28nuconomy%29&srcId=http%3A%2F%2Fwww.thedesignfoundry.com%2Fblog%2F2009%2F07%2F10%2Fthoughts-on-customer-perception&crtId=148&dt=1328834432">]]></description>
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		<title>More on American Car Design&#8230;</title>
		<link>http://www.thedesignfoundry.com/blog/2009/06/10/more-on-american-car-design/?nucrss=1</link>
		<comments>http://www.thedesignfoundry.com/blog/2009/06/10/more-on-american-car-design/#comments</comments>
		<pubDate>Thu, 11 Jun 2009 01:48:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[bad design]]></category>
		<category><![CDATA[bad service]]></category>
		<category><![CDATA[Branding]]></category>
		<category><![CDATA[buick]]></category>
		<category><![CDATA[Business Commentary]]></category>
		<category><![CDATA[cadilac]]></category>
		<category><![CDATA[car design]]></category>
		<category><![CDATA[competitive advantage]]></category>
		<category><![CDATA[corvette]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[ford]]></category>
		<category><![CDATA[pontiac]]></category>
		<category><![CDATA[Social Commentary]]></category>
		<category><![CDATA[the design foundry]]></category>
		<category><![CDATA[uglycars]]></category>
		<category><![CDATA[American car industry]]></category>
		<category><![CDATA[American cars]]></category>
		<category><![CDATA[bad car design]]></category>
		<category><![CDATA[Chevrolet]]></category>
		<category><![CDATA[chevy]]></category>
		<category><![CDATA[Chrysler]]></category>
		<category><![CDATA[general motors]]></category>
		<category><![CDATA[management myopia]]></category>
		<category><![CDATA[mustang]]></category>

		<guid isPermaLink="false">http://www.thedesignfoundry.com/blog/?p=148</guid>
		<description><![CDATA[I recently got a comment from a reader, who took issue with some of my past comments on why it seems that American car manufacturers seem to design “less than attractive” cars. <img height="1" width="1" src="http://services.nuconomy.com/i.nsi?methId=log&projTok=16fe8ea3-6c&ownus=admin&sver=WordPress%2F1.48+%28nuconomy%29&srcId=http%3A%2F%2Fwww.thedesignfoundry.com%2Fblog%2F2009%2F06%2F10%2Fmore-on-american-car-design&crtId=148&dt=1328834432">]]></description>
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		<title>Corporate Arrogance&#8230;maybe this is part of the reason the economy is having problems!</title>
		<link>http://www.thedesignfoundry.com/blog/2009/01/30/corporate-arrogancemaybe-this-is-part-of-the-reason-the-economy-is-having-problems/?nucrss=1</link>
		<comments>http://www.thedesignfoundry.com/blog/2009/01/30/corporate-arrogancemaybe-this-is-part-of-the-reason-the-economy-is-having-problems/#comments</comments>
		<pubDate>Fri, 30 Jan 2009 16:17:53 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[apple]]></category>
		<category><![CDATA[bad service]]></category>
		<category><![CDATA[Business Commentary]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[the design foundry]]></category>
		<category><![CDATA[business arrogance]]></category>
		<category><![CDATA[flight simulator]]></category>
		<category><![CDATA[microsoft]]></category>

		<guid isPermaLink="false">http://www.thedesignfoundry.com/blog/?p=71</guid>
		<description><![CDATA[Over the course of the last few days, I&#8217;ve read a couple of different news releases and articles regarding recent company downsizings, in light of the current economic turndown. One of them concerns Microsoft. Beyond the train-wreck called Vista, it seems they keep making miss-steps that may be why they&#8217;ve announced some pretty extensive layoffs [...]<img height="1" width="1" src="http://services.nuconomy.com/i.nsi?methId=log&projTok=16fe8ea3-6c&ownus=admin&sver=WordPress%2F1.48+%28nuconomy%29&srcId=http%3A%2F%2Fwww.thedesignfoundry.com%2Fblog%2F2009%2F01%2F30%2Fcorporate-arrogancemaybe-this-is-part-of-the-reason-the-economy-is-having-problems&crtId=148&dt=1328834432">]]></description>
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		<title>The Importance of Integrity &amp; Reputation</title>
		<link>http://www.thedesignfoundry.com/blog/2008/11/27/the-importance-of-integrity-reputation/?nucrss=1</link>
		<comments>http://www.thedesignfoundry.com/blog/2008/11/27/the-importance-of-integrity-reputation/#comments</comments>
		<pubDate>Thu, 27 Nov 2008 05:06:07 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[bad service]]></category>
		<category><![CDATA[Business Commentary]]></category>
		<category><![CDATA[competitive advantage]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[improve service]]></category>
		<category><![CDATA[poor customer service]]></category>
		<category><![CDATA[Social Commentary]]></category>
		<category><![CDATA[the design foundry]]></category>
		<category><![CDATA[business practices]]></category>
		<category><![CDATA[integrity]]></category>
		<category><![CDATA[reptuation]]></category>

		<guid isPermaLink="false">http://www.thedesignfoundry.com/blog/?p=56</guid>
		<description><![CDATA[Whether it’s in a business relationship, a friendship, or a marriage – the importance of integrity can not be emphasized enough. I have been forced to think about this topic quite a bit over the last few weeks – due to a friendship that at this point, looks as though it has unfortunately, and catastrophically, [...]<img height="1" width="1" src="http://services.nuconomy.com/i.nsi?methId=log&projTok=16fe8ea3-6c&ownus=admin&sver=WordPress%2F1.48+%28nuconomy%29&srcId=http%3A%2F%2Fwww.thedesignfoundry.com%2Fblog%2F2008%2F11%2F27%2Fthe-importance-of-integrity-reputation&crtId=148&dt=1328834432">]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Why PayPal SUCKS!!</title>
		<link>http://www.thedesignfoundry.com/blog/2008/07/24/why-paypal-sucks/?nucrss=1</link>
		<comments>http://www.thedesignfoundry.com/blog/2008/07/24/why-paypal-sucks/#comments</comments>
		<pubDate>Thu, 24 Jul 2008 04:20:16 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[bad service]]></category>
		<category><![CDATA[Business Commentary]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[improve service]]></category>
		<category><![CDATA[buyer fraud]]></category>
		<category><![CDATA[ebay]]></category>
		<category><![CDATA[paypal]]></category>
		<category><![CDATA[poor customer service]]></category>
		<category><![CDATA[reversed charges]]></category>
		<category><![CDATA[the design foundry]]></category>

		<guid isPermaLink="false">http://www.thedesignfoundry.com/blog/?p=32</guid>
		<description><![CDATA[I realize there are a huge number of people out there, that are looking to do nothing more than separate you from your money &#8211; and give you nothing in return. What really irritates me &#8211; is when companies that talk about how they are out to protect you &#8211; allow you to get screwed! [...]<img height="1" width="1" src="http://services.nuconomy.com/i.nsi?methId=log&projTok=16fe8ea3-6c&ownus=admin&sver=WordPress%2F1.48+%28nuconomy%29&srcId=http%3A%2F%2Fwww.thedesignfoundry.com%2Fblog%2F2008%2F07%2F24%2Fwhy-paypal-sucks&crtId=148&dt=1328834432">]]></description>
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